Bilingual Call Center Services

For the last 16 years we have helped companies achieve their goals by providing outstanding Call Center Services that meet their needs. We do this by focusing on great service and flexibility. Our clients are companies that are looking for a great return on their investment and we provide them exactly that.

We are uniquely positioned to provide Call Center Services in the United States in English, Spanish or both. Our Call Center is located in Monterrey, Mexico just a short drive away from the US. This is a key advantage that allows us to:

ü Have access to a great pull of bilingual resources.

ü Provide great quality at a fraction of the cost. Take advantage of offshore pricing right next door.

ü Have access to the same infrastructure/security as in the US. We share the same telephone and Internet networks.

ü Be a short flight away and within easy access. No big time zone differences. We are in Central Time. 

 

Some of our Call Center Services include:  

Outbound Call Center Services

Our Outbound services include: Lead generation, Surveys, Market research, Verification, New services and products to existing customers, Custom order processing, Collections, etc.

Inbound Call Center Services

Our Inbound contact center and inbound call center services include: Order taking and processing , Market Research Services , Customer Relationship Management, Verification, Help Desk Services, Customer service and care, Pre/post sales service, Credit card activation, etc.

Our Capabilities:

ü Our services include Campaign setup and management, scripting, monitoring and recording.

ü We provide all the technology and infrastructure required to make your campaign a success.

ü From web based applications and web access to web service and data integration services.

 

From business-to-business and business-to-consumer sales to customer service and order taking, we have the experience and the skills needed to make your call center outsourcing project a success.

Some of our clients:

American Express

 

 

 

American Express Company

Our services include Call Center Services including Credit Card Telemarketing campaigns: lead generation and application processing both outbound and inbound. Our Services include scripting, automatic dialing and recording.

 

Grupo Financiero Banorte

 

 

 

Grupo Financiero Banorte

One of Mexico's leading banks, providing banking, lending, investment, and money exchange services through more than 1,000 branches and some 3,700 ATMs. We provide a wide range of Call Center Services for Banorte: Data Validation, Data·Processing, Business Services, Inquiries, VIP Customer Service, and more.

Our Commitment to You:

ü Bilingual Services (English/Spanish).

ü High Quality.

ü Real-time Reporting.

ü Anytime Monitoring.

ü Full access to Staff and Data.

ü State-of-the-art Technology.

ü First Class Customer Service.

ü Competitive Rates.

 

 

PLEASE CONTACT US FOR A FREE QUOTE AND EVALUATION.

OMICRON SOLUTIONS·@ (407) 493-8479

info@omicron-solutions.com

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(407) 493-8479

info@omicron-solutions.com

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