Bilingual Call Center Services



For the last 16 years we have helped companies achieve their goals by providing outstanding Call Center services that meet their needs in English, Spanish or both.

Our Call Center is located in Monterrey Mexico. We are just a short drive from the US. This allows us to provide great quality at a fraction of the cost while having access to the same telecom infraestructure as in the US.  

Our services include a wide array of call center services both inbound and outbound.


American Express

American Express Company


Our services include Call Center Services including Credit Card Telemarketing campaigns: lead generation and application processing both outbound and inbound. Our Services include scripting, automatic dialing and recording. 

Map of Mexico


Grupo Financiero BanorteGrupo Financiero Banorte

One of Mexico's leading banks, providing banking, lending, investment, and money exchange services through more than 1,000 branches and some 3,700 ATMs.

We provide a wide range of Call Center Services for Banorte: Data Validation, Data Processing, Business Services, Inquiries, VIP Customer Service, and more. 

Some of our Call Center Services include:

Outbound Call Center Services
Our Outbound services include: Lead generation, Surveys, Market research, Verification, New services and products to existing customers, Order processing, Collections, etc.

Inbound Call Center Services
Our Inbound contact center and inbound call center services include: Order taking and processing , Market Research Services , Customer Relationship Management, Verification, Help Desk Services, Customer service and care, Pre/post sales service, Credit card activation, etc.

Our services include Campaign setup and management,  scripting, monitoring and recording.

We provide all the technology and infrastructure required to make your campaign a success.

From web based applications and web access to web service and data integration services.


 Our Commitment to you:

  • Bilingual Services (English/Spanish)
  • High Quality
  • Real-time Reporting
  • Anytime Monitoring
  • Full access to Staff and Data
  • State-of-the-art Technology
  • First Class Customer Service
  • Competitive Rates



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OMICRON SOLUTIONS @ (407) 493-8479



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