Offshore Services

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For the last 16 years we have helped companies achieve their outsourcing goals by making it possible to quickly and inexpensively hire qualified, skilled staff offshore.

We can help you with a wide variaty of services from Call Center to BPO and Staffing.

And while most outsourcing companies are located thousands of miles and many time zones away. We are just a few hours away and within easy access. More than offshore we are a nearshore provider!

 

Things to Consider When Choosing an Outsourcing Provider.

Choosing an Outsourcing Provider is one of the most important business decisions you will ever make.

 Map of Mexico  

SOME OF THE SERVICES WE PROVIDE:  

  • Call Center
  • Customer Service Center
  • Check Processing/Imaging  
  • Data Entry Services
  • Data Processing Service
  • Data Validation
  • Transcription Services
  • BPO Services
  • Staffing/Dedicated Offshore Staff 

Some Key Benefits of Offshoring to Mexico:

Proximity: Most outsourcing companies are located thousands of miles and many time zones away.

Mexico is cost effective at many levels: We are a short flight a way from most US cities, which translates on travel savings and time and management savings plus time zones are +/- two hours at the most which is common for the US.

Infrastructure/Security: Mexico shares much of the same telephone networks and Internet Infrastructure with the US. This translates on improved security of data and information transmission, as well as desktop security, when logging on through the Internet or a VPN. Also Mexico’s intellectual properties laws are very much aligned with US laws. 

 

Cultural compatibility and professional affinity between the two countries: Many professional staff and technical staff are bilingual. Using English- language textbooks and support manuals. Mexico graduates more IT professionals each year than any other Latin American country.

Some of our Clients:

 Grupo Financiero Banorte

 Grupo Financiero Banorte

One of Mexico's leading banks, providing banking, lending, investment, and money exchange services through more than 1,000 branches and some 3,700 ATMs.

We provide a wide range of Call Center Services for Banorte: Data Validation, Data Processing, Business Services, Inquiries, VIP Customer Service, and more. This includes all the hardware and software support for the Merchant's POS devices as well as activation of new merchants and installation, training, equipment and supply inventory, reporting and customer service for the Merchants.

We also Manage and Support their Credit Card and Debit Card Merchant network (more than 43,000 merchants nation wide).

This service is provided with a 98% efficiency service level agreement. 

American Express

 

 American Express Company 

Our services include Call Center Services  like  Credit Card Telemarketing campaigns  including lead generation, and both outbound and inbound sales. Plus scripting,  automatic dialing and recording.

Grupo Financiero Santander Serfin

 

Grupo Santander Serfin

One of Mexico's largest banks with aproximately 1,100 branches.

Some of the services we provide them include: Document processing and storage including physical storage and repository management as well as processing of requirements for physical items and inquiries. 

PLEASE CONTACT US FOR A FREE QUOTE AND EVALUATION. 

OMICRON SOLUTIONS @ (407) 493-8479

Info@Omicron-solutions.com 

 

 

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(407) 493-8479

info@omicron-solutions.com

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1. Call Center Services
2. BPO Services
3. Offshore Services
4. Bilingual Call Center
5. Call Center Services add
6. Document Scanning Services
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