CallkCenter Services

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For the last 16 years we have helped companies achieve their goals by providing outstanding Call Center services that meet their needs.

We provide great service and flexibility plus a wide variety of services from Call Center to BPO and Staffing.

And while most outsourcing companies are located thousands of miles and many time zones away. We are just a few hours away and within easy access.

 

Things to Consider When Choosing an Outsourcing Provider

Click here to download the complete guide to help you make an informed decision.

More than offshore we are a nearshore provider!

We can help you:

  • Manage and Reduce Cost by allowing you to access quality resources with no upfront investment and reduced rates.
  • Accelerate speed to market and improve quality.
  • build capability and scalability to help your grow.
 

Map of Mexico

At Omicron's call center and customer contact Services center we help clients improve their customer experience and enhance customer loyalty and satisfaction. 

All while reducing costs as you take advantage of our offshore pricing, which usually means savings of about 50% compared to US rates.

We are able to seamlessly pursue your specific needs and goals across any market or industry in English, Spanish or both.

Our services include a wide array of call center services both inbound and outbound.

From business-to-business and business-to-consumer sales to customer service and order taking, We have the experience and the skills needed to make your call center outsourcing project a success.

 

Our Commitment to you:

Dedicated Team

Bilingual Services (English/Spanish)

High Quality

Real-time Reporting

Anytime Monitoring

Full access to Staff and Data

State-of-the-art Technology

First Class Customer Service

Very Competitive Rates

Some of our Call Center Services include:

Outbound Call Center Services
Our Outbound services include: Lead generation, Surveys, Market research, Verification, New services and products to existing customers, Custom order processing, Collections, etc.

Inbound Call Center Services
Our Inbound contact center and inbound call center services include: Order taking and processing , Market Research Services , Customer Relationship Management, Verification, Help Desk Services, Customer service and care, Pre/post sales service, Credit card activation, etc.

  Capabilities
Our services include Campaign setup and management,  scripting, monitoring and recording.

We provide all the technology and infrastructure required to make your campaign a success.

From web based applications and web access to web service and data integration services.

Some of our Clients:    

Grupo Financiero Banorte

 

 

  American Express

 

Grupo Financiero Banorte  

American Express Company

One of Mexico's leading banks, providing banking, lending, investment, and money exchange services through more than 1,000 branches and some 3,700 ATMs.

We provide a wide range of Call Center Services for Banorte: Data Validation, Data Processing, Business Services, Inquiries, VIP Customer Service, and more.     

 

Our services include Call Center Services including Credit Card Telemarketing campaigns: lead generation and application processing both outbound and inbound. Our Services include scripting, automatic dialing and recording.

PLEASE CONTACT US FOR A FREE QUOTE AND EVALUATION.

OMICRON SOLUTIONS @ (407) 493-8479

Info@Omicron-solutions.com

                                                           

 

 

 

 

 

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(407) 493-8479

info@omicron-solutions.com

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