Our Clients

Omicron has been servicing it's clients for more than 16 years.
 
We pride ourselves of our long and succesful client relationships with key national and global companies specially in the financial services industry.
 
As our clients will attest we strive to provide high quality services at a reasonable price.
 
Some of our clients include:

Grupo Financiero Banorte  

Grupo Financiero Banorte is one of Mexico's leading bank groups, providing banking, lending, investment, and money exchange services through more than 1,000 branches and some 3,700 ATMs.

   

Some of the outsourcing services we provide for Banorte are:

Staffing Services: In the areas of Customer Service, Data Entry, Operations, Credit Card Processing, Accounting, Call Center, Research and Development, etc.

Call Center Services: Data Validation, Data Processing, Business Services, Inquiries, VIP Customer Service, etc.

BPO Services: Support and Maintenance of their Credit Card and Debit Card Merchant network (more than 43,000 merchants nation wide). This includes all the hardware and software support for the Merchant's POS devices as well as activation of new merchants and installation, training, equipment and supply inventory, reporting and customer service for the Merchants. This service is provided with a 98% efficiency service level agreement.

American Express  

American Express Company is a world leader in charge and credit cards, Travelers Cheques, travel, and business services.

    Some of the outsourcing services we provide for American Express are:

Call Center Services: Credit Card Telemarketing campaigns which include lead generation, and both outbound and inbound sales. This includes scripting, automatic dialing and recording.

Grupo Financiero Santander Serfin   Grupo Financiero Santander Serfin is one of Mexico's largest banks after Bancomer and Citigroup's Banamex. The bank offers consumer and commercial banking and lending through approximately 1,100 branches across Mexico. It also provides property/casualty and life insurance, private banking, asset management, and brokerage services. The bank has some 8.5 million customers. 
    Some of the outsourcing services we provide for Serfin are:

BPO Services: Document processing and storage including physical storage and repository management as well as processing of requirements for physical items and inquiries.

Cemex  

CEMEX is one of the top cement makers in the world (along with Lafarge and Holcim). The majority of its sales come from cement; the company has an annual production capacity of more than 90 million tons.

CEMEX operates in North America, Europe, South America, and the Pacific Rim.

   

Some of the outsourcing services we provide for Cemex are:

Staffing Services: In the areas of Data Capture, Administrative positions throught out and Accounting.

Grupo Financiero BanRegio   Banco Regional de Monterrey (BANREGIO), is a  Mexican bank with about 100 bank locations and 165 ATMs. It's the third largest bank in Monterrey, Mexico and is focused in retail banking, small and medium business, factoring, leasing, consumer finance and private banking services.
   

Some of the outsourcing services we provide for BanRegio are: 

Staffing Services: In the areas of Customer Service, Data Entry, Call Center, Telemarketing and Collections.

BPO Services: Support and Maintenance of their Credit Card and Debit Card Merchant network (more than 2,000 merchants). This includes all the hardware and software support for the Merchant's POS devices as well as activation of new merchants and installation, training, equipment and supply inventory, reporting and customer service for the Merchants. This service is provided with a 98% efficiency service level agreement.

Grupo Financiero Afirme   Banca AFIRME is a  Mexican Financial Services institution offering retail banking, small and medium business, factoring, leasing, consumer finance and private banking services.
    Some of the outsourcing services we provide for Afirme are:

Staffing Services: In the areas of Customer Service and Technical Services.

Call Center Services: Data Validation, Data Processing, Business Services, Inquiries, etc.

BPO Services: Support and Maintenance of their Credit Card and Debit Card Merchant network (more than 4,000 merchants nation wide). This includes all the hardware and software support for the Merchant's POS devices as well as activation of new merchants and installation, training, equipment and supply inventory, reporting and customer service for the Merchants. This service is provided with a 98% efficiency service level agreement.

Farmacias del Ahorro  

Farmacias del Ahorro is a pharmaceutical company with 1,000 locations across Mexico, committed  to helping people improve their health by providing prescription drugs, generic drugs  and over de counter medicines at competitive prices.

   

Some of the outsourcing services we provide to Farmacias del Ahorro are:

Staffing Services: In the areas of Accounting, Human Resources, Administration, Middle Management, etc.

     

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(407) 493-8479

info@omicron-solutions.com

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1. Call Center Services
2. BPO Services
3. Offshore Services
4. Bilingual Call Center
5. Call Center Services add
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