Bilingual Call and Contact Center

We provide a wide array of call center services. Our call center services and capabilities enable us to seamlessly pursue your specific needs and goals across any market or industry in English, Spanish or both.

From business-to-business and business-to-consumer sales to customer service and order taking, We have the experience and the skills needed to make your call center outsourcing project a success.

 
Outbound Call Center Services
Our Outbound services include: Direct Sales, Lead generation, Surveys, Market research, Verification, Up-sale & Cross-sale, New services and products to existing customers, Custom order processing, Collections, etc.
 
Inbound Call Center Services
Our Inbound contact center and inbound call center services include: Order taking and processing , Market Research Services , Customer Relationship Management, Verification, Help Desk Services, Customer service and care, Pre/post sales service, Credit card activation and up-sell, etc.
 

Our Commitment to you:

  • Dedicated team including a Client Services Manager
  • Real-time reporting
  • Anytime monitoring supervised or blind
  • Full access to all staff and data at all times
  • State-of-the-art equipment, technology and software

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(407) 493-8479

info@omicron-solutions.com

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1. Call Center Services
2. BPO Services
3. Offshore Services
4. Bilingual Call Center
5. Call Center Services add
6. Document Scanning Services
 
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